Return Policy
Enjoy hassle-free returns within 30 days for a full refund or exchange. Items returned after 30 days qualify for store credit. Please ensure items are unused and in original packaging.
1. Returns and Exchanges
- Eligibility: We accept returns or exchanges within 30 days from the date of purchase.
- Condition of Items: Returned items must be in their original condition, unused, and with all tags and packaging intact.
2. Process for Returns
- Authorization: Contact our customer service team at info@omkarenterpriseskuppam.com to initiate the return. Include your order number and reason for the return.
- Return Shipping: Customers are responsible for return shipping unless the product is defective or sent incorrectly.
- Refund or Exchange: Once we receive and inspect the item, we will process a refund or exchange within 5–7 business days.
3. Non-Returnable Items
- Certain products may not be returnable, such as consumables, filters, or items installed by technicians.
4. Defective or Damaged Items
- Notification: Report defective or damaged products within 7 days of delivery with photos and a description.
- Resolution: We will replace the product or issue a refund.
5. Cancellations
- Orders can be canceled within 24 hours of placement. Once processed or dispatched, cancellation is not possible.
6. Refunds
- Method: Refunds will be issued to the original payment method.
- Processing Time: Refunds may take 5–7 business days depending on your bank or payment provider.
7. Contact Information
- For questions regarding returns, contact our support team at info@omkarenterpriseskuppam.com.
8. Changes to the Return Policy
- We reserve the right to modify this policy at any time. Changes are effective immediately upon posting on our website.
9. Governing Law
- This Return Policy is governed by the laws of Andhra Pradesh, India.
